Refund Eligibility

A refund request may be considered under clearly defined circumstances to ensure fairness, accountability, and protection for all parties involved. Refund eligibility applies when one or more of the following conditions are met:

• The provider fails to appear for the scheduled appointment without prior notice or reasonable explanation.
• The provider cancels a confirmed appointment with at least twenty-four (24) hours’ notice, resulting in a service disruption for the client.
• The service delivered materially deviates from the terms agreed upon at the time of booking, including but not limited to duration, scope, or nature of the service.
• There is verifiable and documented evidence of unprofessional, unethical, or conduct-inconsistent behavior by the provider that violates established professional standards.

All refund requests must be supported by factual information and are subject to verification under ISEA (International Secure Escrow Account) review protocols.

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Request for Refund

To initiate a refund request, clients must follow the official escrow procedure to ensure proper documentation and timely review:

• Log in to your ISEA (International Secure Escrow Account) and access the Escrow Dashboard.
• Identify the relevant transaction associated with the disputed service and select the option labeled Request Refund.
• Complete the refund request form with a clear, accurate, and detailed explanation outlining the reason for the request.
• Upload all supporting documentation relevant to the claim. This may include communication records, screenshots, confirmation messages, photos, or any other materials that substantiate the request.
• After verifying the accuracy of the submitted information, submit the refund request for review.

Incomplete submissions or unsupported claims may result in processing delays or denial.

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Review Process

• All submitted details and supporting documentation will be carefully examined to verify accuracy and legitimacy.
• If required, ISEA may contact both the client and the provider to request additional clarification or supporting information.
• Each case is reviewed on its individual merits, with consideration given to professional standards, contractual obligations, and escrow compliance.
• ISEA aims to complete the review promptly once all required information has been received.

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Outcome of Resolution

• If the refund request is approved, the escrowed funds will be released and returned to the customer’s account in accordance with ISEA escrow protocols.
• A formal confirmation notification will be sent to the customer to acknowledge the completion of the refund process.
• If the request is denied, the customer will be informed of the decision along with a brief explanation outlining the basis for the determination.